1-800-645-6671 EMERGENCY RESPONSE
  504-367-7562 SALES/QUESTIONS
 orders@omies.com 1-800-645-6671 EMERGENCY RESPONSE
  504-367-7562 SALES/QUESTIONS
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FREQUENTLY ASKED QUESTIONS

 

Has my order shipped?

 

While logged into your account, click the "Order Tracking" link at the top of our site to check the status of your orders.

 

How do I change quantities or cancel an item in my order?

 

Once an order has been confirmed, any order modifications must be made by contacting customer service. You can reach OMIESP Customer Service at  kEncEmailxfcpsefstApnjft/dpn or call 504-367-7562 for assistance.

 

How do I track my order?

 

While logged into your account, click the "Order Tracking" link at the top of our site to track your order. Then choose the “My Invoices” tab and select the order in question. Each shipment will have an invoice with the corresponding Package Tracking information.

 

What do I do if my order never arrived?

 

While logged into your account, click the "Order Tracking" link at the top of our site to confirm that your order has shipped. If your order status is listed as “Shipped” or “Partially Shipped” you will be able to access your Package Tracking Numbers and check with the shipper to confirm that your packages were delivered. If your packages show a status of "Pending", “Completed”, or “Cancelled” please contact OMIESP Customer Service at  kEncEmailxfcpsefstApnjft/dpn or call 504-367-7562 for assistance.

 

What do I do if an item is missing from my shipment?

 

Start by verifying that the item has been shipped. While logged into your account, click the "Order Tracking" link at the top of our site to track your order. Then choose the “My Invoices” tab and select the order in question. Each shipment will have an invoice with Package Tracking information. This will allow you to see what products have been shipped and allow you to track their delivery progress. For all items that cannot be accounted for, please contact OMIESP Customer Service at  kEncEmailxfcpsefstApnjft/dpn or call 504-367-7562 for assistance.

 

What do I do if my product is missing parts?

 

Start by verifying that the item has been shipped. While logged into your account, click the "Order Tracking" link at the top of our site to track your order. Then choose the “My Invoices” tab and select the order in question. Each shipment will have an invoice with Package Tracking information. This will allow you to see what products have been shipped and allow you to track their delivery progress. For any items that cannot be accounted for, please contact OMIESP Customer Service at  kEncEmailxfcpsefstApnjft/dpn or call 504-367-7562 for assistance.

 

When will my backorder arrive?

 

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

 

How do I cancel an order?

 

Due to the speed in which we fulfill your requests, we are unable to cancel orders requested for immediate shipment. If your order is backordered or not shipping for two or more business days, please contact ESP Customer Service at  kEncEmailxfcpsefstApnjft/dpn or call 504-367-7562 for assistance. We will do everything to accommodate your request. If you no longer need an item in your order after it ships, please refer to the Shipping & Return Policy